Shipping & Returns Policy
Thank you for visiting and shopping at Cycleways Christchurch. Following are the terms and conditions that constitute our Shipping Policy.
All prices are quoted in New Zealand dollars, and are subject to change without notice. Final price, with GST and Shipping included, will be displayed at the checkout page before final payment transaction.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping on orders over $150. All deliveries will be made by our preferred courier Aramex (Fastway) New Zealand. We currently do not ship outside the New Zealand. Please note rural deliveries may take a bit longer to arrive.
Estimated delivery time
North Island: 3-6 business days
South Island: 2-4 business days
Christchurch City: 1-2 business days
Delivery delays can occasionally occur. Please allow additional delivery times of up to five business days if your order is placed within two days of the following public holidays:
New Year’s Day
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. To track your parcel, please follow this link.
Please note – your order is collected by Aramex New Zealand courier; we have no control over it. Any enquiries about your delivery need to be directed to the Aramex New Zealand courier. Please also keep in mind that orders can be held up due to busy sales periods or public holidays.
Cycleways is not liable for any products damaged or lost during shipping. If you received your order damaged please contact us and we will file a claim with Aramex. If you wish to file a claim yourself, please file it here here.
Please save all packaging materials and damaged goods before filing a claim.
We do not accept returns or exchange without prior return authorization. If you need to return your order, please contact our customer service team on 03 384 0355 first. Once you’re authorised to return the item(s), follow all of the instructions provided.
We recommend all returns are sent via a traceable carrier. Keep the tracking number so you can ensure the package is returned to our warehouse. Cycleways is not responsible for packages sent with a return label not provided by us, or without the original packing slip.
If the goods are faulty we will meet our obligations under the Consumers Guarantee Act. If you would like to return a faulty item, please contact us at email@example.com within 24 hours of receiving the item, including a photo if the fault is visible.
You will need to return the item to us for inspection (at your own cost) and we will organise a replacement or credit for you as per our obligations under the Consumer Guarantees Act. All items must be returned unused and in their original packaging, and you will need to provide proof of purchase.
Once your order has been dispatched for delivery, we’ll send you a confirmation email with your tracking number.