Shipping policy
Pricing
All prices are quoted in New Zealand dollars including GST, and are subject to change without notice. The final price, with GST and shipping included, will be displayed at the checkout page before final payment transaction. Online prices and in-store prices can be different.
Processing Times
Orders are usually processed within 1-2 business days. Orders are not processed on weekends or public holidays. Please contact us first if you need something before the weekend or a specific date.
Bikes will take longer as they need to be ordered, built, tuned and checked over before being reboxed for shipping. Contact us for ETAs, if you have a deadline to receive a bike.
Rural Deliveries and PO Boxes
Rural deliveries may take a bit longer to arrive. Bikes and bulky items can't usually be delivered to rural addresses, but we might be able to arrange a depot collection. Please contact us first. We can't ship to PO Boxes.
Shipping
We only ship within New Zealand. Shipping charges will be calculated and displayed at checkout. We offer free shipping on orders over $150 (excludes bikes, full face helmets and other bulky items). Exchanges on orders may incur additional shipping charges (see returns policy).
For bike orders, please make sure someone is at the delivery address to sign for the bike. Let us know if we need to send it to your work or arrange depot collection.
Bike Orders
All bikes are first properly built by us and test ridden at our Christchurch shop before being carefully re-boxed to ship to you. While the main components, like gears and brakes are setup and ready to go, some knowledge to reassemble will be required. Feel free to contact us to discuss options for another bike shop to reassemble it for you.
Confirmation and Tracking
You will receive a confirmation email with your tracking number when the order is fulfilled. Note that the tracking details might not immediately appear on the link, but will be updated once the courier has collected it and progress is made.
Estimated Delivery Time
- North Island: 2-3 business days
- South Island: 1-2 business days
- Christchurch City: 1 business day
Shipping delays occasionally happen due to weather events, ferry outages or public holidays. These are out of our control, unfortunately.
Damaged Items
Cycleways is not liable for any products damaged or lost during shipping. If you received your order damaged please contact us and we will file a claim with the courier. Please save all packaging materials and damaged goods before filing a claim.
